Our client faced a formidable challenge in their attempt to open a boutique resort on the shores of Lake Victoria. Although construction and fit-out were completed, the company struggled with the pre-opening phase due to its inexperience with hotel operations. The stakes were high, as a failed pre-opening could result in significant financial losses and damage to the brand’s reputation. Recognizing the need for specialized expertise, the client turned to Hospitality Associates International to take over the pre-opening process. The challenge was to develop a comprehensive plan that would address all operational aspects, ensure cost control, and meet the scheduled opening date.

Hospitality Associates International swiftly assembled a specialized pre-opening team to manage the resort’s launch. We developed a detailed pre-opening workflow to transform the client’s vision into a fully operational framework. The scope of work included creating critical path action plans for all departments, establishing Standard Operating Procedures (SOPs), and conducting thorough operational reviews to optimize efficiency and guest experience. We also provided financial planning assistance, preparing pre-opening budgets, financial forecasts, and working capital guidelines. A detailed staffing timetable was created to ensure the timely hiring of department heads and staff. Our team crafted a comprehensive sales and marketing strategy that included distribution, pricing, and revenue management tactics. We also assisted in the selection and implementation of IT systems, including property management, network infrastructure, and customer relationship management tools. Additionally, we advised on developing marketing collaterals and designed an operational framework with best practices, controls, and guidelines to ensure smooth day-to-day operations.

The involvement of Hospitality Associates International was pivotal in the successful opening of the boutique resort. The property launched with a fully trained, organized, and well-prepared team ready to deliver exceptional guest experiences. Our comprehensive approach to the pre-opening process, combined with our deep expertise in hotel development and operations, ensured that the resort was ready on time and positioned for long-term success. The resort opened its doors as a fully functional, cost-efficient establishment, poised to become a leading hospitality destination on Lake Victoria.